Policy

Privacy Policy

For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at Raps Hair the information of the customer such as contact no., email, addresses etc is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you for announcement of our latest deals and news etc. We at Raps Hair condemn the unauthorized reach and misuse and/or disclosure of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website.

 

SECURE ONLINE PAYMENTS

The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookies etc. For the financial transactions by credit card Raps Hair uses a 3rd party secure payment gateway provided by “PayPal” and the credit card details are ‘not stored’ with Raps Hair, instead the information is securely stored and encrypted with Visa/MasterCard.

 

SMART COOKIES


We use ‘Cookies’ to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. ‘Cookies’ are tiny text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.


SHIPPING POLICY


Please ensure that your address is entered correctly. Be sure to confirm that a suite, apartment or unit number if applicable is included. Incomplete address information (Main St. vs. Main Ave. vs. Main St. NW) can delay the delivery of your order. We cannot be held responsible for orders that are delayed or misrouted due to incorrect information. Please Contact Us for assistance with correcting an address on an order you have placed.Raps Hair is not responsible for any carrier delays due to holidays, weather conditions or incorrect addresses. When booking your hair appointment, we encourage our customers to allow ample time for delivery, as well as unplanned delays.Order processing time is 8-11 business days. The cut-off time does not apply to items that are sold out, out of stock, or on pre-order. Orders that include an item that is not available at that moment will be held and shipped out once the item is back in stock. We are working hard to get your order to you can soon as possible! So, once you place your order, we cannot guarantee any changes or cancellations can be made. As your order is sent to processing to be shipped as soon as possible. We will try our best if you need to make any changes!

 

Return Policy

We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.

Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients. We accept exchanges within 15 days of delivery, or returns within 7 days.

All hair and packaging must be in original condition with tags and ties intact. All hair purchased on seasonal sales.

You are responsible for all exchange shipping costs and we recommend that you send your exchange with order id as Raps Hair will not be held responsible for lost returns. 

We will provide an exchange for unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.